![]() Customers especially like the company’s car pickup and dropoff arrangement. For the second year in a row, Enterprise is #1 with a score of 78.Here are some key findings from the report, which is scored on a 100-point scale: The report is based on customer surveys conducted from April 2020 (the early stages of the COVID-19 pandemic) through March 2021. Here Are the Best and Worst Car Rental Companies in America The American Customer Satisfaction Index (ACSI) Travel Report for 2020-2021 indicates that the car rental industry has delivered results to customers on par with pre-COVID pandemic levels. If you’re thinking about renting a car sometime soon, you may be able to gain some insight from a new report that shows how customers feel about Enterprise, Hertz and other top car rental companies.
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